FAQ

Product

  • Are the products on your website organic?
    Yes, all of our products are made from 100% G.O.T.S certified organic cotton, unless otherwise stated.
  • Does every item comes with a gift box?
    Yes, our packaging includes a recyclable mailer box with hot stamping sleeve and a cotton drawstring pouch. You can cut or tear the perforated hanger on the mailer box to reuse it and recycle the hot stamped paper sleeve.

    If you're buying for yourself instead of gifting, to make a difference for the planet and reduce carbon footprint, we will ship your order together with a drawstring pouch without the mailer box upon request. Please add a note in the remark section in your cart before the checkout process. 
  • Is it a perfect gift for all babies? 
    Absolutely yes! You can customise our ultra-soft organic cotton bodysuit with a unique touch by printing your message, name or wish to add an immeasurable amount of thoughtfulness to your gift.

    By request, we can handwrite your message on a notecard. To do so, you can give us the recipient's name and gift note in the remark section in your cart, and we will do the job for you! If there's no special request or gift note provided, the name in the shipping address will be written on the notecard. 

  • Is invoice included in the gift box?
    No worries, we never include invoice within the box. Please kindly send us a dm or email to hello@tinysco.com if you want us to send you the invoice. 
  • What size will best suit my children?
    Please kindly check the size guide in our website. For your convenience, each of our product pages has a link to our size guide with a chart. If you're not sure about the exact measurement, we always recommend choosing a size larger so that your child gets more wear out of the garment.

    As for our Zip-up sleepsuit, our sizes run one size larger. Please refer to the product measurement in our size guide to get the right fit for your baby.

Order and shipping

  • How do I place an order?
    1. Select the items that you would like to purchase, click 'add to cart'

    2. Prior to confirming your order, kindly carefully review the quantity, size, color and the total amount within you cart. 

    3. Fill in your billing details (email, phone number, name and shipping address) on the check out page. 

    4. Complete the order via Paypal, FPX, Debit/Credit Card. Payment can also be made by direct bank transfer to our bank accounts:  TINYS PLT 8010176386 (CIMB BANK)

    5. If you pay by direct bank transfer, kindly email your transaction slip to hello@tinysco.com or direct message us on Facebook/Instagram to notify us that you have made the payment. 

    6. You should receive an email/SMS confirmation (or reply from us in our Facebook/Instagram if you pay by direct bank transfer) containing your order number once you've complete the order.
    • How long will it take to receive my order?
      Orders will only be processed and shipped out to the shipping address within 72 hours upon receiving the full payment. Personalized orders will be processed within 1- 4 working days. You will receive a notification email with details on how to track your parcel. Parcels will usually arrive in 1 - 3 working days (West Malaysia), 3 - 5 days (East Malaysia), 5 - 18 working days for other regions (barring any unforeseen circumstances). 

    • How much does the shipping cost?
      We ship all orders globally via Standard Shipping. You can enjoy free shipping for orders over RM200 within Malaysia (including Sabah & Sarawak). When there is more than one address in the order, free shipping will be given to the address within WM. Shipping fees will be charged for the remaining addresses. For orders under RM200, there's a flat rate delivery charge. Please refer to the shipping & delivery page for charges and delivery times.   
      • What if my items are defective or incorrect?
        If you have received a defective or incorrect item, please contact our customer support team at hello@tinysco.com with a photo of the defect, or the incorrectly shipped product, as well as your order number within 7 days of receipt and we will get back to you.
      • What is your return policy? 
        If you'd like to return or exchange a defective/incorrect product, please contact our customer support team at hello@tinysco.com.

        The defective/incorrect products must be returned to us at your own cost in its original condition within 7 days of receipt. You must provide proof of postage like tracking number and our address indicated on the returned parcel. We will deliver the replaced product to you, at our own cost, within 7 days of receipt of the defective/incorrect products provided that they have not been worn, altered or washed and all returned products must be in their original state and condition with all tags attached.

        In the event the products come with additional packaging such as mailer box and cotton pouch, we will only accept returns with these packaging. If the defective product is not available for exchange, you will receive a credit for the price of the product which you may use in your next order with us. There will be no cash refund under any circumstances. 

        If the product ordered is not available for exchange, you will receive a credit for the price of the product which you may use in your next order with us. Please note that we do not offer cash refund under any circumstances.