All orders are checked for defects before shipment. In an unfortunate case which you receive a defective, incorrectly shipped item or missing item, please contact us within seven (7) days of receiving your parcel with your purchase details for return/exchange/refund to hello@tinysco.com or +60 12-222 0308. 

All refunds will be processed via the original payment method used at the time of purchase or a mutually agreed payment method. This ensures accurate tracking and protects both the customer and our store from payment discrepancies. Please allow 7–14 business days for the refunded amount to reflect in your account, depending on your payment provider’s processing time.

Returns / Exchange

For returns of exchange, goods must be returned to us at your own cost in their original condition within seven (7) days of receipt. You must provide proof of postage like tracking number and our address indicated on the returned parcel.

We will deliver the replaced products to you, at our own cost, within seven (7) days of receipt of the defective or incorrectly shipped products provided that they have not been worn, altered or washed and all returned products must be in their original state and condition. In the event the products come with additional packaging such as boxes or paper bags, we will only accept returns with these packaging.

Kindly note that we require the original receipt of your order in the case of replacement of products due to any losses and/or defects reported within the prescribed timeline. Report which is not supported by original receipt will not be entertained.